Ford’s Therapy Privacy Policy Notice
This Privacy Policy sets out how we, Ford’s Therapy, collect, store and use information about you when you use or interact with our website, https://www.fordstherapy.com/ and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 1st of March 2019.
Our details:
The data controller in respect of our website is Ford’s Therapy of 9 Red Hill, Stourbridge, West Midlands, DY8 1NA. You can contact the data controller by writing to 9 Red Hill, Stourbridge, West Midlands, DY8 1NA or sending an email to Info@fordstherapy.com. If you have any questions about this Privacy Policy, please contact the data controller.
Your rights in relation to your information
to access your information and to receive information about its use
to have your information corrected and/or completed
to have your information deleted
to restrict the use of your information
to receive your information in a portable format
to object to the use of your information
to withdraw your consent to the use of your information
to complain to a supervisory authority
What type of information we have:
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
Personal medical history and medical information (for example, injuries and chronic conditions).
Data obtained from use of the website. The IP address, information from cookies (please see or cookie policy), information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address),
How we get the information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
For administrative and business purposes (particularly to contact you and process bookings you place on our website), for health and safety reasons to assess the safety of treatment, to improve our business and website, to fulfil our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.
Disclosure of your information to third parties:
Only to the extent necessary to run our business, to our service providers, to fulfil any contracts we enter into with you, where required by law or to enforce our legal rights. We do not sell your information to third parties.
We also receive personal information indirectly, from the following sources in the following scenarios:
In the instance of referral, whereupon personal consent should have been acquired by the referee.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a legal obligation in areas of heath, duty of care and financial records.
We have a contractual obligation in areas of booking and ordering of services.
Your consent in areas of promotion and newsletters. You are able to remove your consent at any time. You can do this by contacting 9 Red Hill, Stourbridge, West Midlands, DY8 1NA or sending an email to Info@fordstherapy.com.
What we do with the information we have
We use the information that you have given us in order to
We may share this information with no third party organisations other than in the course of the running and organisation of the business. Third parties included are the; website server host and associated analytics, booking service, phone operator, email server host, accountants and financial advisors, insurance providers and any government bodies required for tax purposes.
How we store your information
Your information is securely stored under encryption on computer hardware property of Ford’s Therapy. The information is also stored on secure servers provided by the website server host and associated analytics, booking service, phone operator and email server host.
Information obtained and retention periods
Server log information: we retain information on our server logs as determined by the third party service provider.
Order information: when you place an order for goods and services, we retain that information for six years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.
Personal information: Personal information, including sensitive personal information (e.g. medical information), will be retained for 8 years after the last service was provided. In the case of services provided for persons under 18, the personal information will be retained for 8 years after the last service was provided, or be retained for 8 years after the date of the client’s 18th birthday. Electronic information will be deleted and physical records (paper records) will be incinerated after the retention period.
Correspondence and enquiries: when you make an enquiry or correspond with us for any reason, whether by email or via our contact form or by phone, we will retain your information for as long as it takes to respond to and resolve your enquiry, and for 12 further month(s), after which point we will delete your information.
E-newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed (i.e. you do not unsubscribe) or if we decide to cancel our e-newsletter service, whichever comes earlier.
How we secure your information
We take appropriate technical and organisational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
using secure servers to store your information;
verifying the identity of any individual who requests access to information prior to granting them access to information.
Transmission of information to us by email
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at 9 Red Hill, Stourbridge, West Midlands, DY8 1NA or sending an email to Info@fordstherapy.com. if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113